Common Questions

FAQ’s

Here are some of the most frequently asked questions we receive.
If you can’t find the answer to your question, feel free to contact us!

General

What is a “Tincture” of CBD hemp oil?

A tincture is a liquid made from a plant “extract.” A tincture typically contains a solvent agent such as alcohol to keep the plant extract in a usable liquid suspension. 100% Pure hemp oil is extremely viscous, sticky and difficult to dispense or use as a result.

Does CBD oil cause side effects?

Hemp is considered generally safe, so there shouldn’t be any significant side effects of CBD, but we can’t rule them out as it really depends on how your body tolerates and adapts to these dietary supplements. We recommend to consult your physician before using any dietary supplement, including our CBD oil.

Can CBD oil cure any condition?

We produce CBD oil that is sold as a dietary supplement, so we’re not making any medical claims. However we do encourage you to research this topic yourself, as there are trustworthy websites where you’ll find studies on the effects and benefits of cannabidiol in various conditions. We may refer to such studies here, but only to inform you about them. Our CBD products are not intended to treat, cure or prevent any disease although it is quite possible those suffering from any one or more of a variety of ailments could see benefit from taking CBD.

If CBD is obtained from hemp, does it mean I will get high from consuming it?

No – You will not get high from CBD oil. CBD (cannabidiol) is one of the two most prominent cannabinoids in the Cannabis plant, the other one being THC (tetrahydrocannabinol). Both of them occur in this plant naturally, and can be found in higher or lower concentrations, depending on the part of the plant we refer to.

Is CBD oil legal?

Yes – CBD oil obtained from hemp is legal, because the Food and Drug Administration (FDA) considers hemp-derived cannabinoids to be food-based products, so their importation and consumption is not restricted. However, it is not legal to grow hemp in most of the US states. For this reason, a lot of companies producing CBD oil or other cannabidiol-rich supplements, source their hemp from countries where it is legal to grow it. Industrial hemp can be legally grown in most countries and CBD oil can be purchased in most of those countries.

How does CBD work?

CBD primarily interacts with the body’s endocannabinoid system, a grouping of millions of cannabinoid receptors found throughout your body, but are primarily clustered in the brain and central nervous system. While CBD is a phytocannabinoid, or plant-based cannabinoid, your body also naturally produces cannabinoids, known as endocannabinoids. Almost every organ of your body, including your skin and digestive tract, contains cannabinoid receptors. The endocannabinoid system has four primary purposes including neuroprotection, stress relief, immune response, and regulating the body’s general state of balance, impacting faculties such as appetite, sleep, mood, and pain.

Unlike THC, CBD does not interact directly with the two classical cannabinoid receptors (CB1 and CB2). This is why CBD does not cause any psychoactive effect. Instead, CBD inhibits the enzymes that break down endocannabinoids, leading to an increase in your body’s naturally-produced cannabinoids.

CBD’s molecular formula is C21H30O2, and it has a molecular mass of 314.4636.

What is CBD?

Cannabidiol, also known as CBD, is one of over 60+ naturally occurring cannabinoid compounds found in Cannabis, an annual herbaceous flowering plant. CBD oil is derived from an organic substance formed in the plant’s secretions. Both marijuana and hemp are forms of cannabis. However, cannabis does not mean marijuana. Cannabis is the genus name and general umbrella term, under which all forms of marijuana and hemp fall. Until recently, delta-9 tetrahydrocannabinol, or THC, was the most well-known and studied cannabinoid due to its abundance in marijuana. However, as the second most prevalent cannabinoid in marijuana and the top non-psychoactive cannabinoid found in hemp, CBD has been gaining momentum in the scientific community and media.

Unlike THC, CBD does not cause any feeling of “high,” which contributes to its legalization across the United States. CBD does not typically have any immediate noticeable effect, though some customers have reported otherwise when using isolates.

Our CBD products and extracts are derived from hemp (not marijuana), and can also be referred to as CBD-rich hemp oil, hemp-derived CBD oil, CBD-rich cannabis oil, or plainly “hemp extracts,” since they typically contain more than just CBD. However, CBD oil is different from hemp seed oil and organic hemp oil, as these are derived from hemp seeds (not the resin) and do not contain cannabidiol.

All of Cloud Co Farms’ high-CBD hemp crops are grown legally in Colorado, and all products are rigorously tested for safety, quality, and cannabinoid content.

Our Products

Where do you source your hemp and CBD from?

We use 100% Colorado-grown organic hemp extracts in our dietary supplement manufacturing

What kind of testing/analysis is performed on your products?

Third party laboratories analyze all of our hemp extracts and supplements for cannabinoid potency, heavy metals, residual solvents, and pesticides. Our isolate is tested for potency, heavy metals, and pesticides.

Dietary supplement manufacturers are not required by law to perform 3rd party manufacturing audits, but only need to undergo this process internally once a year. Cloud Co however strives to go above and beyond, especially when it comes to quality, safety, and the wellness of our loyal clients.

What type of extraction method do you employ?

We use 99% pure alcohol to extract our hemp, the most historically used method for cannabis/hemp extracts. It is a clean and cold extraction method that allows for optimal retention of terpenes and other sensitive compounds. For the CBD isolate and CBD vape products, further processing is required to obtain the purity level achieved.

Is your Hemp Extract Oil similar to Rick Simpson Hemp Oil (RSHO)?

Not quite. Ours are from hemp and RSHO is usually using marijuana, a different form of cannabis than industrial hemp. Our industrial hemp extracts are more standardized and will usually have a much higher content of non-psychoactive cannabinoids like CBD than one produced through the Rick Simpson method. Oils produced through the RSHO method will usually have a much higher THC content, as it’s typically marijuana that is used for RSHO.

Generally speaking, most marijuana producers and sellers (especially on the black market) don’t test for contaminants (metals, pesticides, bacteria, etc.). Rick Simpson Hemp Oil is actually more a method of extraction than it is a specific product. People use the Rick Simpson method with hundreds of different strains of marijuana, so the THC, CBD and other cannabinoid content of the final oil always vary greatly, depending on the cannabis the consumers are acquiring. Usually what’s used for Rick Simpson oil is a strain with an inferior CBD content (and high THC), because that’s what the vast amount of marijuana is nowadays.

Is a standard hemp seed oil the same as a high-CBD hemp extract?

Definitely not. Standard hemp oil, which can be found very cheaply at a grocery store, is a much different product than our full spectrum hemp extracts (not from seed). Standard hemp oil is produced by cold pressing the seeds, whereas our hemp extract is a full plant extraction with many components not typically found in the seeds. Hemp seed oil is considered to be a great nutritive food, but it doesn’t have the naturally occurring terpenes, cannabinoids and other components that our extracts do have.

What are the ingredients in Cloud Co Farms’ Hemp Vape?

What are the ingredients in Cloud Co Farms’ Hemp Capsules?

What are the ingredients in Cloud Co Farms’ Hemp Tincture?

Do I need to move to Colorado to get your Hemp Extracts and CBD? Where do you ship?

No. Many people are under the impression that the only way to acquire hemp extracts and CBD for themselves or a loved one is to move to Colorado or another cannabis-friendly state. Many major news outlets are misinformed and are unfortunately spreading the idea that you can only get CBD oil in the states where medical marijuana has been legalized. This is simply not the case though. Because our extracts come from hemp instead of marijuana, we can and do ship nationwide, and no medical marijuana card is needed. There are some exceptions, like with South Dakota, where we can’t sell our products due to state legislation.

Orders & Ordering

Does Cloud Co Farms’ Hemp products ship to all 50 US States?

No, Cloud Co Farms’ Hemp products can not be shipped to the following states: Idaho, Iowa, South Dakota, Nebraska, Maryland, Mississippi, Alabama, and West Virginia.

Can I modify my order after it has been placed?

If you’ve placed an order and would like to modify the items or shipping address, please call our Customer Care team at NEED CUSTOMER SERVICE 800 NUMBER. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.

In what states is tax charged?

We charge sales tax in a number of states in accordance with local laws, such as certain states requiring a dietary supplement tax. The tax rate and laws vary depending on the state that we ship to. The following states will be charged tax when placing orders on cwhemp.com: AL, AZ, AR, CA, CO, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MA, MN, MS, MO, NE, NV, NM, NC, ND, NY, OH, OK, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV

What is the Cloud Co Farms’ 30-day Satisfaction Guarantee/ Can I return a product?

At Cloud Co Farms, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund.

It’s that easy.

Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

Do I need to move to Colorado to get your Hemp Extracts and CBD? Where do you ship?

No. Many people are under the impression that the only way to acquire hemp extracts and CBD for themselves or a loved one is to move to Colorado or another cannabis-friendly state. Many major news outlets are misinformed and are unfortunately spreading the idea that you can only get CBD oil in the states where medical marijuana has been legalized. This is simply not the case though. Because our extracts come from hemp instead of marijuana, we can and do ship nationwide, and no medical marijuana card is needed. There are some exceptions, like with South Dakota, where we can’t sell our products due to state legislation.

Do you offer free shipping?

Yes! We offer free USPS Priority Mail (2-3 day delivery) to all orders over $75.